Willson Income Tax - Windsor, Ontario

Peter B.

My wife and I have been customers for 10 years and we REFFERED MANY NURSES to them throughout the years. When trying to get our taxes completed this year they were very unprofessional and rude on the phone. They were not willing to listen to our concerns and would not allow us to talk to anyone else, the conversation became unproductive .
At the end of the call the owners WIFE assured us that we would speak to someone else which was promising ! But than later proceeded to followed up with an email to terminate services. It is CRAZY to me that after 10 years with multiple tax filings per year from both my wife and I this is how we are treated. Seems they should just sell their business or close if they want to retire or slow down than ruin relations with their existing customers.

William

I was with Willson for years and years. I went to another income tax firm ONE year... and Willson 's wouldn't take me back, because I would be considered a "New Client", and they would have to re input me into their system... and they don't take NEW clients.

I was a returning client who gave them YEARS of my business.

Clients beware.

Ashley M.

Great when I was "allowed" to file there. Last year filed else where (mistakenly, long story) when i dropped off my taxes this year i was called to come pick them up because they "don't want to start the profile over" even after explaining the mix up. Apparently they're not accepting new clients so don't bother, even if they decide to again I wouldn't recommend them anymore, not after today.

Karen H.

I’ve never been so disappointed or embarrassed in a tax service preparer in all of my years of filing income tax.
My only hope is that they aren’t treating others in the same manner as I have recently experienced.
Imagine my embarrassment for having a referral treated so poorly with a total lack of professionalism by the tax preparers at Willson Tax in LaSalle, Ontario.
I’ve had my taxes completed here for four years previously with next to no issues.
This year 2024, the tables have turned & they simply seem too busy to “take care” of previous clients who have helped them build their business or provide them with the excellence in customer service (others here are bragging about. I can’t imagine why anyone would be touting their praises.)
The tax preparer needed a tax form from me which I produced in late March before leaving on vacation with a note stating I would be away until April 1st, if they had any questions. It was handed to a gentleman whose desk is right by the front door who basically threw it into a tray. I couldn’t believe it, but gave the benefit of a doubt that they would take care of it as it was supposed to have been handled.
Fully expecting a call in recent weeks since our return to the country, there was absolutely no contact (no word about the tax form getting to the appropriate person even)!
I guess I shouldn’t have been so nice because they not only neglected to our taxes & have left them to the last minute -it is still waiting to be processed on Jennifer’s desk as of April 15th because she is “off” today!!
Their complete lack of professionalism is astounding.
I was told by Wilma, “I understand if you don’t want to have your taxes done by us next year!!”. Clearly she does not have any interest in the reputation of Willson Tax either.
They do not care about previous clients or to provide the services they are generously paid to provide to the public.
Shame on you and you will not only NOT have my business next year, but I will discourage others from seeking out your services going forward. Terrible!!

Google U.

They are amazing! I highly reccomend them for a stressfree and positive experience! We used to go to h&r block and constantly had issues and they always charged us a buttload for filing. Willson income tax made us feel comfortable and at ease knowing that everything would be alright. They filed for less than half the price h&r would charge and took less time doing it! Great job guys!

Krunal P.

Great people and very knowledgeable. I did my cross border taxes with them last year. They were very thorough and knew the US CAN tax treaty very well. The fees are reasonable as well. I'll continue to be their client.

C R.

I've gone for decades to Mike for both CAN and US returns. He was able to clean up a major CRA screw up for me. I wouldn't go anywhere else.

Daniel D.

There is no better price for filing a commuter return.
There was an issue with the previous years return but it was CRA's neglect to follow up or ask questions, typical government head in the sand type stuff.
Mike and Moe both followed up with me and were very diligent about the forms and information I would need to provide. I highly recommend them to anyone needing a great price on quality work. I have filed with them the past 2 years and I will be filing again in 2019.