Tax Depot 2.0 - Midland, Ontario

Alyssia M.

What an absolute joke of a business. No one answers the phone or you get sent right to voicemail, never there during posted open hours. I brought my taxes there at the end of April after being recommended by a family friend and SHE NEVER DID THEM, ended up filing a month late after i finally got ahold of someone and sending my husband when they actually decided to show up. Extremely rude automatically defensive woman with zero customer service or seems knowledge of how to run a business. have zero clue how they have 3 stars, must be all her friends posting good reviews for her. If you want your taxes done in some back-alley scam operation then this is the place for you.

Would give -100 stars if i could

Jessie B.

Went to Cathy's daughter in law to do my taxes (tax depot) with my partner to file his taxes and my own. My partner had never filed his taxes before and had many years to go back. First and foremost she messed up the EASIEST PART .. put his last name as his first name!! And also misspelled his street address. My partner paid her $325 to go back all the years he has never filed (he has been working since 2014 on the books) to only find out she had ripped us off..we paid her to go 'back as many years as she could' (her words) and we find out that she had not filed for 2020, 2019, 2018, 2016, 2015, 2014. And she had only RECENTLY filed the 2022 T4 January 2, 2024. Had a reassessment from the government and now we owe close to 5 thousand on just HIS taxes. Not even counting what she did to mine, I paid $110.. she messed my baby bonus up because she put my daughter was born in 2020 when she was in fact not born in 2020, she was born in 2021. Which affected my baby bonus, I was entitled to over 4 thousand and since she messed up I'm no longer entitled to that, only $2200. DO NOT GO TO THIS LADY. Would give 0 stars if I could. She's an unprofessional, money hungry person. Just saw money bags when she met my partner and I who had no idea what were doing. This place should be shut down.

jason P.

I took my taxes to H&R block for years and never got any returns after paying them or I would always owe. I ended up getting behind doing them for a few years. Started going to tax depot 2.0 and I have gotten a significant return every year since! Wouldn’t go anywhere else now. 100% recommend

Don H.

Tax depot always gets me great returns, the staff are very professional, they are a great help at tax season

Sandra D.

tRYING TO FIND OUT MISTAKE ON iNCOME TAX SINCE nov!Called and she called back 1 wk later made an appt for Tues of this week! Ishowed up she didn,t!! Office always closed phone not taking messages! I cannot for the life of me understand unless she does not want the business otherwise never had a problem with Cathy her mother-in-law.sO RECEIVE THIS WITH NO STARS!!!!!WOULD ONLY LET ME POST WITH A STAR SAD

bryson L.

My experience with this business is that they are very professional, quick and super nice and helpful staff. I’m happy I found a great Tax Office to go to from this day forward. Thanks Tax Depot 2.0 for all the work and help you’ve provided me with my taxes. Overall 10/10 experience

Maggie

Avoid This place at all costs. I'm not positive if it's pure ignorance, and they simply have no clue what their doing anymore, or if it's intentional scams, but save yourself the headache, time and money. Unfortunately, I didn't take the warning seriously and simply tried to get my taxes done. Going to this woman was one of the biggest mistake I've ever made. Not only do they screw up almost everyone taxes that they do not know on a personal level, but they take ZERO responsibility for their mistakes and have absolutely zero intentions on helping you fix it. I've never seen a more irresponsible "business", if you can even call it that. TERRIBLE WORK ETHIC LET ALONE MORALS. Again, please save yourself the time and money, go somewhere else or file your taxes themselves. After everything I've heard and seen, I don't understand how this place is still allowed to be running. I wouldn't be so upset if SOMEONE would even try to help me fix the mistakes they made, but after they screw you up, good luck even trying to contact them again.

Carolee M.

We have getting our taxes prepared for many years. They have excellent service and very friendly staff