Star Taxi - Cranbrook, British Columbia

Bestlittlebig

This taxi service is incredibly prompt, and the drivers are always friendly and polite. I appreciate the flexibility to pay with cash or card. I've used their services multiple times and will definitely continue to rely on them.

Nathan S.

Top-level taxi service.
Call was picked up promptly, Driver showed up even sooner than the 5 minute wait time and was more than happy to make a couple stops for my Daughter and I before bringing us to the airport as our final destination.
Shout out to my Driver ( I didn't catch his name!)
Who picked us up at Westland Insurance on December 23 in Cranbrook!
Clean vehicle, safe driving and prompt service

Jake W.

Absolutely horrible. Worst taxi service in and around Cranbrook, BC. The drivers are so disrespectful and they drive like complete maniacs. When I was in the back of that taxi I truly feared for my life. After I exited the vehicle at my location the driver sped fast towards me then pulled the e-brake and drifted while almost hitting me then he sped off fast as if he was running from the police. I would not recommend this taxi to ANYONE.

Judy D.

If I could give a negative 5 review I would. I travelled with my elderly mom on a trial run to set her up for success in going to non medical appointments as she transitions to a non driver. He arrived late, cab was filthy, he drove fast not giving her time to even put her seat belt on, which she struggled with. Went around d corners so fast I feared if a door opened she would fall out. At destination the car door wouldn’t stay open for this little lady to get out and he didn’t offer to help with door as it closed on her four times as he impatiently watched her try to get out. This won’t be an option for transportation for her after all and I don’t recommend them for anyone. Is there no kindness or pride of work anymore?

MKW S.

this company goes the extra mile. I am new to cranbrook and their drivers all know the town and can get you where you wish to go in a hurry. absolutely dependable.
Moira

Angela A.

Horrible experience, neurotic and rude driver, way over the speed limit. When we asked him to slow down,we are not in a hurry. He said "no this is how I drive". Would recommend the other taxi company.

Corrie S.

Called a taxi to Dennys. They took an hour to get here and when they did he just kept on driving by without stopping to pick up. Was very rude when called and asked why

argghh I. L.

I have an extremely unpleasant experience with this company. My mother, who has a disability and struggles to transport herself, has been relying on this company to take her to and from places for the past few months. She took a cab to my house to visit me and when it was time for her to go home, Star taxi did not answer the phone. We called over ten times, and there were a couple of times where they would just outright hang up on us. The other cab company in town was not taking calls either, but at least they weren’t answering the phone only to hang it up.

When we finally got a hold of someone, we were told it would be a 45 minute wait. I understand this happens — it was around 9pm so I imagine there weren’t many drivers on. We waited for 40 minutes inside, and then for an additional 25 outside. My mother was ill and could barely stand outside in the cold as we waited. After about 10 minutes, we tried calling only to be hung up on again. Finally, a driver answered the phone and it was impossible to hear him. At this point I was very irritated, but I was still sympathetic as I assumed they must be having some technical issues. I kept repeating that I couldn’t hear him and asked when my mother’s cab would arrive as she had been waiting over an hour. The driver responded “It’s going to be a while,” and promptly hung up.

I don’t leave reviews on companies often. I am not a petty person. I am however extremely disappointed in Star Taxi’s conduct and how they treated my mother. Many of the drivers know her and know that she has mental and physical issues. One cab company didn’t answer, and the other one kept responding with hung up calls and distorted static. If there was a technical issue, I understand, but there needs to be a better way to communicate with customers. Does Star Taxi have a callback system? Was there any way to convey to us that they were having technical issues? Were they even having technical issues or just ignoring us?

My partner and I ended up having to walk my mother home, at night, in the dark, in winter. She was not dressed appropriately for the weather because she expected to have a safe ride home with Star Taxi. She did not.

This is not the first issue I’ve had with this company — there have been the occasional rude drivers, poor communication, cabs arriving very late or not arriving at all, and what occurred with my mother finally prompted me to say something. Something needs to change.