SoftMoc - Ottawa, Ontario

Introduction

SoftMoc est une entreprise canadienne spécialisée dans la vente de chaussures, située à Ottawa, dans la province de l'Ontario. La société a établi sa présence au 2121 Carling Ave, Ottawa, ON K2A 1S3, Canada, où elle propose une gamme de services aux clients. Dans cet article, nous allons explorer les services principaux, l'emplacement et les caractéristiques remarquables de SoftMoc, ainsi que les informations pratiques utiles pour les clients.

Services principaux

• Magasin de chaussures : SoftMoc propose une large gamme de chaussures pour les hommes et les femmes, y compris des modèles de sport, de mode et de travail.
• Livraison : Les clients peuvent commander en ligne et faire livrer leurs achats chez eux.
• Retrait en magasin : Les achats en ligne peuvent également être retirés en magasin.
• Achats en magasin : Les clients peuvent également faire des achats en magasin sans commander en ligne.
• Entrée accessible en fauteuil roulant : SoftMoc a pris des mesures pour rendre son magasin accessible aux personnes handicapées.
• Parking accessible en fauteuil roulant : Le parking du magasin est également conçu pour être accessible aux personnes handicapées.
• Possibilité de faire des courses rapides : Les clients peuvent faire des achats rapidement et facilement dans le magasin.
• Cartes de crédit, Cartes de débit, Paiements mobiles NFC : SoftMoc accepte diverses méthodes de paiement pour faciliter les achats.

Emplacement et accès

SoftMoc est située au 2121 Carling Ave, Ottawa, ON K2A 1S3, Canada. Le magasin est facilement accessible en voiture ou en transport en commun. Il y a plusieurs options de parking disponibles, notamment le parking du Carlingwood Mall, qui est à proximité du magasin.

Caractéristiques remarquables

• Large gamme de chaussures : SoftMoc propose une large gamme de chaussures pour les hommes et les femmes, y compris des modèles de sport, de mode et de travail.
• Service client attentif : Les employés de SoftMoc sont connus pour leur service client attentif et leur capacité à répondre aux questions des clients.
• Emplacement stratégique : Le magasin est situé dans le Carlingwood Mall, un centre commercial populaire à Ottawa.
• Accès accessible : SoftMoc a pris des mesures pour rendre son magasin accessible aux personnes handicapées.
• Paiement facile : Les clients peuvent utiliser diverses méthodes de paiement, y compris les cartes de crédit, les cartes de débit et les paiements mobiles NFC.

Informations pratiques

• Adresse : 2121 Carling Ave, Ottawa, ON K2A 1S3, Canada
• Téléphone : 613-722-8447
• Site web : softmoc.com
• Heures d'ouverture : [Informations non disponibles]

Avis des clients

Un client récent a mentionné qu'il avait récolté un ordre en ligne au magasin Carlingwood en fin de soirée. Le centre commercial était relativement vide, mais il y avait quelques clients dans le magasin. L'employé semblait attentive à tous les clients.

👍 Avis de SoftMoc

R. T.

5/5

Recently picked up an online order at the Carlingwood location in the evening. The mall was pretty empty but there Wed a few customers on the store. Staff seemed attentive to everyone. Very smooth process. The staff was so friendly and smiling. I tried on the shoes I ordered there in the store and ended up returning one pair right away. I was treated nicely and with patience, which I appreciated after a long day at work myself. Great selection and fair sale prices 🙂

Kim H.

5/5

Excellent service at Soft Mocs at Carlingwood Shopping center. Very personable staff, helpful and knowledgeable. Thank you!
I love my new vegan Doc Martens!

Nick J.

5/5

Great experience here. Helpful staff on a refund and exchange. Very patient and wanted to make sure that I was 100% satisfied. Very attentive, kind and really sorted us out. Thank you for the help Sanya!

Denise

5/5

Great customer service and a fairly wide selection of shoes. I didn't find what I was looking for (my particular Soft Moc sandals that I have been buying for many years have been discontinued due to Birkenstock not allowing the competition according to a staff member). Shame on you Birkenstock. I used to buy both brands but will likely look for another option rather than purchasing from Birkenstock (bullies shouldn't prosper). Yes, I loved my soft mocs that much. 🤷‍♀️

Trista M.

1/5

I went in looking for boots today and I do NOT recommend shopping in this store. Absolutely HORRIBLE customer service. Not one of the staff acknowledged me. I had to ask for sizes. No one could care less that I had money to spend. Rude and disrespectful. I am in sales and I know what it takes to create a good relationship with a client in such a short period of time. Absolutely pathetic. No one cares. Don’t bother!!! If I could give 0 stars I would.

Gabrielle M.

1/5

Staff needs to chill out and take their panties out of a knot. I went in today, there’s these shoes I’ve been wanting to buy. Didn’t end up getting them 1 because of the service I got and 2 the quality for price. I went to a staff named Lou, she had green hair at the roots annd black at the ends, and about 5’10. She was helping other customers, but they were trying shoes on. So I said “excuse me” I only wanted to know her opinion on them. For her to rudely respond with an unnecessary tone “I’m with a customer right now”. Even the customers she was helping looked at me confused as to why the attitude. She told me to go see the staff at front, who were also busy. So I waited in the spot. She checks them out, and it still was one of her coworkers who came to help me. I have no clue what I said and did for her to be extremely rude for no reason at all. And if I’m being honest if it weren’t for Lou’s attitude in the first place, I’d probably would have walked out with those shoes despite the quality (they were cute). I’d say get your employees intact before your store keeps loosing sales (reviews don’t look too pretty).
I’ve never had a staff treat me like this even when they are busy. They’d always give me the minimum “I’ll be with you in a minute” or “I’ll be there after this customer” I don’t know if lou is mad about her pay, but man I’d be mad too if I worked in a shoe store in my lates 20s.

Lisa S.

5/5

Mike was super helpful with finding sizing and showed great patience

Skye W.

1/5

I went into the store today with full intent to buy new shoes. The store was empty but The staff were too busy working on a shipment and cleaning a shelf to even bother asking me if I needed a hand. To be honest I don't even think they saw me. After 10 minutes of no one talking to me I decided to walk out. Just lost a sale.