Levi’s Store - Burnaby, British Columbia

Mark S.

The lady who was folding the clothes did not wanted to help us, she pretended she doesn’t see us, no greetings or smile to me and my family. Good! We don’t want to buy American brand anyway. To the taller white girl with tats you should not work at any retail.

Colleen T.

Had a horrible experience at Levi's Metrotown on February 8th 2025. I asked if they had plus sizes as they have them on there website and Im not a size 0, and they said no, i tried on a style of jeans that i thought might fit and one of the employee's fat shamed me and told me to go to a different store. Thanks Levi's I won't be back!

Aleksei M.

I’ve always been a loyal Levi’s customer, purchasing jeans, shorts, and jackets, and I’ve been happy with the quality of the products. Unfortunately, this time, my experience was soured—not because of the products but because of the service.

I visited the store to try on some jeans and found a pair I liked. Before making the purchase, I asked the staff if there were any discounts available, especially since big sales are coming up everywhere. The response was clear: “No discounts at the moment.”

Trusting this, I bought the jeans at full price. But on my way home, I checked the Levi’s website, only to find that there was a 40% discount on everything in the app!

This left me feeling completely misled. Either the salesperson didn’t know about the promotion, or Levi’s Canada has a policy of not sharing online discounts with in-store customers. Either way, it’s a poor reflection of the brand’s service. When shopping at an official store, I expect to rely on the staff for accurate information.

This experience was disappointing, and I’m not sure I’ll trust Levi’s stores the same way again.

Simon H.

Bought 3 pairs of Jeans yesterday and a belt after driving 30 minutes by car from Coquitlam to Metrotown. When I got home I discovered that they over charged me $20 on one pair of jeans. Also, one of the jeans had a buggy red Levi's tag on the back pocket; the red tag was there but there was no text.

I complained to Levi's Canada about this and they sent this surprising reply: "Regarding the red pocket tab the Levi's® pocket tab is one of the world's most frequently copied trademarks. In order to legally protect our exclusive right to market clothes with this pocket tab, we need to produce a small percentage of Levi's® brand products with a plain cloth tab with only the ® symbol. I assure you that this is not a defect or an error in the manufacturing process." Wow! So as a consumer I must put up with the strange looking blank red tab in order to help out Levi's legal department?!

Levi's Canada also said that they would not help me and that I'd have to call or visit the store to get my money back. They also said that the stores have no email so they could not forward my email to the store. I called the store and they acted like the jean price tag being cheaper than the computer is a common mistake. However, they said I'd have to make the 30 minute drive back to the store to get my refund. Not happy.

The store also told me that 1 in 10 jeans have the blank label. So buyers beware if you care about the label!

I took the jeans back with the blank red tag and they replaced them for the same with a regular tag. And they refunded the difference for the over charged jeans and gave me an extra 10% off as a sign of good will.

Justin C.

False advertising in the window, the manager said that "corporate" had "made the same 'mistake' last year too." Seems intentional, then. They suck you in with this too good to be true deal and then reveal that it's actually just $20 off. Scummy.

Paula H.

This location is so cute! They even have custom embroidery and button change! You can get yo ur Levi jeans custom to your liking or bring your own pair and customize them!

Amber W.

The staff and service here is really nice! The return policy for online purchases is messed up and confusing though, hence the one star deduction.

Do not use PayPal unless you are ok with just getting a gift card for only this store. No exchanges or returns to this franchise store. Though the situation is frustrating, they explained my options patiently and empathetically.

K M.

I was here around 6:30 pm - 7 pm today ( Sat April 20) and the experience was horrible. 3 staff members were just standing at a corner, chatting and laughing really loud without helping customers. Especially the asian girl at the counter was super rude and completely ignored us when we walked in, also the male staff. Super annoying and disrespectful to the customers. I will never ever come back here.