Harbour House Hotel - Salt Spring Island, British Columbia

melissasN7218RV

We chose this hotel because of the high ratings on cleanliness. That’s of the utmost importance to us. Upon arrival, there were black hairs in the shower so it obviously wasn’t cleaned properly. They did come in and clean it right away. The next day, we came back to the room and the towels were changed but the bathroom floor was dirty (there was mud on the rolled up bath towel that we noticed when we unrolled it to shower and it was still on the floor) AND the bed wasn’t made. I also left a gross stained pillow on the foot of the bed to be replaced. I had to speak to front desk and again they did come and rectify the situation. For the cost, the room should be immaculate and we were grossed out. Also, no q-tips, cotton pads or slippers. Having these simple items would have elevated the experience and were expected at this price point. The bathroom is tiny. Not like pictured (they used a wide angle lens and there is no room at all in the bathroom). The balcony was cute. Nice view. No noise disturbances but we would not stay at this property again. The bed was very soft and we did not find it to be comfortable at all.

Gregg S.

Made a quick 1 night trip to salt spring island with some friends, our first time staying at Harbour house- and had a great experience, we will absolutely go back. All the staff were friendly, especially Ada at Woodleys restaurant (really awesome breakfast bowl by the way).
The hotel has a great location and really nice rooms. A lot of local salt spring island touches. Overall an awesome place

Rebecca H.

I can't say enough about our stay at Harbour House. From the moment we walked in until our departure, we felt welcomed and taken care of. Our room was large and comfortable, and the Scandinavian vibes were on point. The biggest surprise (after the thoughtful welcome bags at check-in) was the huge balcony with sectional and loungers... the perfect place to relax and take in the harbour view across the street. Pro tip: sit in the bright cafe area off the lobby and order breakfast from the restaurant. (The French toast was excellent.)

Alexandra C.

We just spent 2 nights in room 121 for our anniversary. Everything was perfect! The room smelt amazing, the bed was SO COMFY, service was amazing, food was great at the resturant, I could go on and on! Special thanks to Cheryl who worked her butt off at the front desk and also as a waitress in the restaurant. She had a smile the entire time, and was so friendly and warm. You’re the best Cheryl!!

NancyL198

Nice place, very friendly and accommodating staff. I booked a harbour view room and ended up with a view of the back parking lot, and because I didn't remember until check out the next day there was no credit available which was disappointing. My fault for not remembering sooner, but with no harbour view it then felt a bit over priced, but it was clean and modern, lovely welcome at check in and staff that gave us a ride to town to catch our flight which was greatly appreciated. We enjoyed the breakfast at the on-site restaurant and had a good dinner at the pub across the street. I'd stay here again, but pay more attention to the room I booked.

K M.

Our confirmation said our room was overlooking Crofton Farm but it was unfortunately overlooking a parking lot with some sort of garage, where there was a truck parked and a man working and grinding noisily for 2 days. Also a garbage area where staff took what appeared to be the used oil. It was surrounded by tall trees, no farm that we could see.

Our room was on the second floor, with no elevator, only stairs which we had to lug our stuff up and down, including our full coolers. The room itself was nice, could have been cleaner. I wiped a dirty baseboard in tge washroom clean in 20 seconds. They had not been cleaned in a while!

Upon checking out, the front desk clerk mentioned that there was a $41.80 or $48.10 room/food charge, which I questioned, but it was made out to sound like it was just part of the regular charges. It turned out someone had given our room number for their restaurant bill. The name they had signed belonged to nobody in our family. We had been there that evening but had paid by credit card. I had to email and call a few times to get it removed from our credit card bill. Our daughter ordered only a piece of salmon, no sides, strictly salmon. My husband told me later that we had been charged for a whole meal.

On a positive note, our server mistakenly took my half order of food that I had intended to take to go - my fault for not saying something as we were talking. He and the kitchen very kindly arranged for another full order for me to take to go, which we appreciated.

All in all, yes, we would stay again. We would book early to get a room in the front, check for cleanliness, and be sure to check all charges. And we'd pack smaller, lighter coolers!

All of the staff we encountered were very friendly and helpful! The walk to town centre was doable. We had a great time in Ganges. Everything felt very safe at the hotel and surrounding areas.

We paid just over $1100 for 3 nights with a deal on the third night.

R6104NRkellyb

I booked Harbour House Hotel on Salt Spring Island based on positive reviews, but my experience was the opposite. The property felt deserted, signage was poor, and there was no clear indication the hotel was even open. The front desk staff was extremely unhelpful and unfriendly—no greeting, no assistance, just dismissive and rude behavior that created an uncomfortable atmosphere.|We didn’t feel safe or welcome and ultimately chose not to stay. Definitely not the experience one expects from a hotel at this price point. Would not recommend.

P B.

Great stay and staff was very friendly and helpful. Wedding group with the suites booked! Awesome location as it is just a short walk to Ganges. Pub across the street had great entertainment and hotel restaurant was good for breakfast! Thank you! Must stay!