Commissionaires Victoria, the Islands and Yukon - Victoria, British Columbia

Geonhee A. (.

Her name is Gen Burrows, and even though I went in early in the morning, she welcomed me warmly.
My English speaking skills are not perfect, but she explained everything clearly and patiently.
She was extremely kind and helped me with the process very efficiently.
Anyone who gets to work with her is truly lucky!

Ranjit T.

I had such a great experience with the Ivee Pascual! From start to finish, she was friendly, helpful, and genuinely cared about making sure I had everything I needed. It’s rare to come across someone that’s not only efficient but also kind and easy to talk to. She went above and beyond, and I truly appreciated the support. Highly recommend!

sherin S. T.

I have been to commissionaires in cloverdale, Victoria and did their fingerprinting services and was declined by Bahrani police. I tried thrice and was denied die to quality of the finger prints. Then i tried nanaimo commissionaires where i got assisted by eve. She was very genuine and had a mind to help me to solve my problem rather than just do her job and go home. The fingerprints she made for me was accepted and appreciated and my police clearance got issued. If anyone here looking through reviews facing similar issue, i highly recommend eve, who works in commissionaires nanaimo.
ChatGPT said:
Here’s a polished version of your feedback that you could use as a review or testimonial:

I had previously visited the Commissionaires offices in Cloverdale and Victoria for fingerprinting services, but unfortunately, my applications were declined by Bahraini police three times due to poor fingerprint quality. Finally, I went to the Commissionaires in Nanaimo, where I was assisted by Eve.

Eve was outstanding—she went above and beyond, showing genuine care and determination to help me solve my problem rather than just completing the task. Thanks to her professionalism and attention to detail, the fingerprints she took were accepted, and I successfully received my police clearance.

If anyone reading this is struggling with fingerprint rejections, I highly recommend asking for Eve at the Commissionaires Nanaimo office. She truly made a difference in my process!

Do you want me to make this sound more formal (like for an appreciation letter to her employer) or keep it friendly and personal (like a Google review)?

You said:
Declined 4 times
ChatGPT said:
Got it — here’s the updated version reflecting four declines:

I had previously visited the Commissionaires offices in Cloverdale and Victoria for fingerprinting services, but unfortunately, my applications were declined four times by Bahraini police due to poor fingerprint quality. Finally, I went to the Commissionaires in Nanaimo, where I was assisted by Eve.

Eve was outstanding—she went above and beyond, showing genuine care and determination to help me solve my problem rather than just completing the task. Thanks to her professionalism and attention to detail, the fingerprints she took were accepted, and I successfully received my police clearance.

If anyone reading this is struggling with fingerprint rejections, I highly recommend asking for Eve at the Commissionaires Nanaimo office. She truly made a difference in my process!

Dwayne N.

Working with Ivee P. has been an absolute pleasure. She is consistently positive, dependable, and always willing to help. She stepped in last minute to take over an incomplete file I was struggling with, ensuring everything was completed accurately and on time. Her support made a big difference. Her professionalism, supportive nature, and calm attitude make her a pleasure to work with.

Cherry B.

We utilize this company for regular home checks on our Canadian home. Since doing so, we have had peace of mind and no problems as we previously had for many, many years.

They are communicative, efficient, honest, and reasonably priced. Many employees have a military and police background. They are a true steadfast.

Jack 2.

I recently went to Commissionaires’ office to get my fingerprints taken, and my experience was very bad. The fingerprints for my purpose were taken by a lady sitting at the fingerprint desk, and you can recognize who she is when you go for fingerprints or other services next time.

When the lady staff called me for fingerprints, she didn’t even say hello or give any welcome gesture or smile. I felt unwelcome there because of the woman’s unfriendly customer service. Even before I sat down on the chair, she questioned me about why I was there. What else am I here for? Grocery shopping, huh? She kept asking questions, and I felt it was like an interrogation. I gave all the documents that were mentioned in the email I received, and she asked me for a form I didn’t have with me because it was not in the email. She stared rudely at me as if it was my fault and said, if I wanted the document printed, she would have to charge me blah blah dollars for one A4 copy.

After taking the fingerprints, she gave me a couple of papers and said I could fill out my part in those documents but didn’t specify which one. After this, I asked her if I needed to submit any of the documents to show that I had taken fingerprints or if they submit it directly. She replied rudely that she didn’t know and told me to look at the government website or call someone. Are these people supposed to know these details related to fingerprinting?

I am so disappointed that an unprofessional company like Commissionaires is contracted by the government for services like criminal record checks and fingerprints. My suggestion to the company is that if they don’t change the way they treat customers and provide services, the company won’t sustain in the industry.

geoff M.

Who ever hired Ivey was doing there job. Had the run around there for a couple years but once Ivey took my case, the process and completion of my paper work was completed ASAP. Looks like they have it figured out there now. Thanks again Ivey!

Nick S.

Was threatened and screamed at by one of their gate guards saying he would get me thrown in jail and have my car impounded simply for unknowingly going in the wrong lane since the main lane was blocked off with traffic cones. Power trip much.