CAA Niagara - Administrative Office - Thorold, Ontario

Leontine Pelletier

Je suis vraiment peiné de l'accueil.
Pour moi qui est français et ne pouvoir me faire servir dans ma langue.
Nous quand le monde vienne au Québec ils ont de l'info.
Je trouve malheureux car le Canada est aussi mon pays. Nous avons une belle charte qui est rasise envers nous. ?

K

The customer service I received was excellent. The lady I dealt with helped me out with changing cards and lowering my cost.

Well worth while subscribing to CAA yearly for many benefits they have

Terra-lee Kramer

Beware. I'm writing our experience with the team from this location. We understand that accidents and mistakes can happen and were completely mindful that businesses are entitled to some time to rectify issues that require assessments etc. However, this post comes down to one person, the fleet supervisor Bill Tripp who failed to make it right. It was months and months of phone calls, emails, text messages, with no response and no regard. It took threatening litigation to finally start making headway with him. Excuse after excuse with empty promises. Whatever you do call the cops. We were blissfully unaware of how much time we would be spending chasing after their company to right the wrong they caused us. We should have called the police to file a report when it happened in December 2021. Finally after 7 months we have a cheque (*not even the total for repair we just agreed to compromise for atleast some compensation*) to be used towards damages. Google review doesn't allow for videos but we have a recorded phone conversation with their team. They need to invest into their company to improve the quality of service they offer. The drivers inexperience cost them time, the supervisor almost cost them a hefty legal bill, their reception team has no idea how to step up the complaint process when a client requires someone higher up to step in. I'm thankful it was only our lawn that was impacted and not our buildings or vehicles. I'm immediately advising all friends and family to take photos of their property before and after CAA responds to a call.

Michelle

Extremely slow response time, put in a call for service. Was given an estimated wait time of 2 hours… called back after 2.5 hours, was told 25 minutes… was not given a location of the service vehicle to better understand when it would be arriving
Ended up waiting 4 hours then had to cancel the call for service and call someone else.
Spend your hard earned money elsewhere and not with CAA

Jasmine

THANK YOU isn’t even enough words to say how grateful I am for your tow truck driver Mike!
Today my car stalled and engine died right on brock road , right by the intersection of timmies and Niagara region.
I was stuck with my 4 ways on with no AC in one of the hottest days with my son in the back seat. Your driver Mike was on his way back to your headquarters and saw me and pulled over and asked if I needed help!
I have a membership, and had forgotten my card at home and my sister was in the way with it.
Mike was absolutely amazing. He let my son and I sit in his truck while he got my car I his truck bed and brought us off the road and into a safe parking lot! He then made sure that my son and I stayed cool, while I waited for my sister to show up
I literally was in tears I am so thankful.
I truly can’t thank Mike enough.
Thank you, thank you, thank you!!
Sharlene

Mike

I don't use caa myself, but I found a lost wallet today with a membership in it, so I called and explained what happened, and the call taker was awesome in getting a hold of the owner of the wallet, the owner called me and the walled was returned all thanks to caa.

Highly recommend these people simply for the amazing customer service!

D K

I am contacting CAA Niagara 3rd time from 2021 and rudeness, lack of professionalism and no willingness to help just made me think if I need the service all together. But.. I found out that not all the CAA offices are the same and if you work with Toronto, Kingston direction, representatives are very nice and service is amazing.
I don't remember all the names I dealt with in CAA Niagara, but this last time was outrageous rudeness from agent Jodie and while I needed help being with a flat tire on 401, she was giving me attitude and absolutely no help .

Gord A. Robinson

BEWARE: TERRIBLE service today. I have 3 motorcycles in storage as I live in apartment & CAA has been there. Today I needed 1 picked up & taken for repair. CAA refused to come on Storage Site. BE AWARE motorcyclists or clubs