Burnaby City Hall - Burnaby, British Columbia

Erica B.

I went into city hall to pay my taxes. The clerk who helped me was a sweet, pleasant young lady who gave great service! I wanted to give her supervisor a verbal recommendation on her performance . .and then the problems began. I approached a male receptionist who was literally just "hanging around' not doing anything. It took him several minutes although he had seen me approach his desk, to come over and subtly and rudely ask me what I wanted! I told him that I wanted to speak to the clerk's supervisor. He IMMEDIATELY became defensive and demanded what I wanted her for? I stated that I would discuss that with the supervisor. He did not budge. He hesitated then approached an older woman, who by the looks of her was uncooperative and told him that she was busy(she was just standing around). He came back and relayed the message. I then asked him for the name of the helpful young lady and he LIED and told he he did not know it. I then coldly, told him he was "stonewalling me" and to go and find out. He became very nervous and ran away and got her name. I had wanted to give the girl a verbal reference for her superior work, as compared to others who work in that department. Then I wanted the first initial of her last name, in order to ensure that IF there were two with the same name, the recommendation would get to the right person. He looked it up. Why on earth does the City Hall employ such an inept, rude, supercilious male as a Receptionist Obviously he is protected by an Union!!!! These people get high wages and they are among the rudest mos uncooperative civil servants around!
This was not the first time that I had been subjected to rude, nasty treatment!!!

SC

Installed a structural bike lane on 18th avenue and removed all available street parking and loading zones for residents. This has damaged the resale value of our complexes, negatively impacted accessibility for people with disabilities and limited mobility, created endless inconveniences for residents, families with young children and strollers, visitors, delivery drivers, emergency vehicles, as well as major traffic jam opportunities and safety hazards.

The Edmonds Cycling Network team at the public pop-up, in particular the senior manager of transportation Kathy Ho, were dismissive, evasive, and even condescending to myself, my husband, and my neighbours who showed up to express our disapproval of the installation and plead for them to remove it due to the impact it is having on our daily lives.

None of the public feedback surveys ask about residential impact - they ONLY ask about the impact on cyclists. They are not concerned about how this is affecting the people that LIVE HERE.

The cyclists are barely using it, recycling and garbage bins block half of the bike lane for the better part of the week, delivery trucks can’t get through half the time (which raises a real concern about emergency vehicles), it is constantly covered in leaves and sticks, cars are getting sideswiped due to the narrowed street, and they are INVISIBLE at night and in the rain because they never added any reflective posts to them even after THREE MONTHS. Cars keep hitting them, which moved them out of alignment, and now that they’ve drilled them into the pavement, I wonder who is going to pay for all the damaged vehicles.

RE: their reply to my review is NONSENSE. They sent a single postcard in February 2024, and most of us never received it. No follow up communications or anything to give us a second opportunity to provide feedback. And there was NO vetting process for the feedback! Anyone could’ve written in or done their survey to favor the bike lane. They could’ve written in multiple times to skew the results. Horrible horrible communication efforts.

Received an email from Po Sun, senior transportation planner, on October 7th, and he said they were halting all further construction to the corridor until they reviewed the feedback. Woke up today October 9th, not even 48 hours later, to full construction crews digging up speed bumps in the corridor.

Later, the Friday before Thanksgiving, many of us received an email saying that the bike lanes were being removed. Many people didn’t go to the popups because they thought the fight was over! And then later they sent a correction email that they changed their minds and would NOT be removing them. After so many people missed the pop ups!! Feels very manipulative. Poor representation of the city.

Melek C.

If you want to walk to Deer Lake this way, magnificent flowers park and seating areas will accompany you. This area is very convenient in a short break in the city.

keila A.

I don't know who keeps approving all of Burnaby's road work over the past 5 years or so... They need to stop ruining up our roads and leaving some shtty patch work that's only going to buckle with all our rain, and ice and salt... If I keep getting flat tires from simply trying to live and get around Burnaby, I'm forwarding you guys the bill because I'm tired of my tires popping everytime I go throw a construction zone which pop up at random and leave a shtt storm of shtty patch work further crumbling out infrastructure. The water main work all along imperial, from Griffiths to all the way behind metro town, is atrocious. And yet that is the main route I use to get back and forth between Vancouver and Burnaby because it is the quickest route. It is minefield of shtty patch work.... Theres bigger pot holes that weren't there before construction.... Please fix our roads properly!! Why is this city so expensive to live in and yet you all can't do a good job fixing our roads?

Thank you..

Catherine

We attended a public hearing tonight re rezoning. Firstly, I noticed there is a sign saying no food or beverages inside the hearing area then We actually binned our Starbucks green tea before getting in the hearing. Later, we realized that all the city councillors could bring their mugs to the meeting. 🙄. My goodness me. Wasted my tea. Double standard in the city hall. 😡😡over two hours s hearing from 6pm to 8:15pm

Babak A.

I needed to obtain a license for my business, and I was extremely pleased with their service and customer care.

A

Wow did i have the unfortunate need to call those #$%^&*.

Just so everyone knows how these people now scam you into paying "penalities" by NOT sending a notice neither by paper nor by email even when you're subscribed to both and have received them every year with no issue.

2024 they decided "Oh, how can we steal MORE money from those working slaves who can barely make ends meet..".

Man this world has become despicable. Shame. On. YOU.

sterling L.

Taxed like crazy, YOU WILL HAVE TO PAY just to park almost anywhere, I've had 3 parking tickets within 3 weeks that's a bunch of baloney just so i can go to work without walking a mile for free parking from my job. Defund the bylaw officers, I'm struggling to pay for food let alone rent and i have to deal with this!