Eggett Tax Services - Kitchener, Ontario

IndigoTrove J. A. D.

Not the happiest with my return so far and it hasn't even been filed yet after handing my files in 3 weeks ago. they seem to be late on it every year...I'm being asked if I am self employed, meanwhile In my form package is a detailed page of my business income and expenses with the income underlined ..... Bad vibes ... Don't do me wrong here people

Sabrina S.

I asked for tax adjustments and provided all the documents. They said the price would be $120 for everything, specifically including the forms for GST and the carbon discount. After four months of waiting and calling them (they kept saying everything was alright), I received an email saying they had messed up and my application hadn’t been submitted yet. The adjustments were not done, and they asked me to come and sign the form to send to the CRA.

I went, signed, and asked for a discount due to the time and trouble. They said I would still have to pay $120, but now it was only for the form (which was previously included in the service), and the adjustments would be done for free. When I asked if they normally charge $240 for adjustments, which seemed unreasonable, they couldn't provide a price list.

I decided to find another representative because this mess felt like a circus, and I felt they were trying to make a fool of me. While I understand that no one should work for free and I was ready to pay the agreed price with a slight adjustment, I believe businesses should value their clients' time and make up for their mistakes.

Michelle V.

We were so happy to have Bob and Tracy Eggett to prepare our US back tax returns. They were very professional and reasonably priced. The new owners have been "working" on 3 years of returns for us over the last 3 years. I have spoken to the new owner who prepares the taxes many times. I have also talked to his support staff many many times. Nothing has been done and they give me excuses every time I call. I would tell anyone who needs to file a US return to find someone else. This is the worst service I have ever received from a company! Avoid at all costs.

Kylie F.

I used Eggett Tax Services previous to the change in ownership in Sept 2017 for my corporate filing. Usually at every year end I meet with my accountant to discuss any changes in operation and for a general meet and greet when dropping off my financials.

The new owners did not meet with me or introduce themselves to me. It was requested that I drop off my financials only. This was done in January with my filing being due March 31st.

I made multiple attempts to contact the office regarding my filing and was never replied to until last week (June 8th). I went into the office expecting to review my return and authorize to have it filed. It was not complete.

I voiced my frustration to one of the senior staff with whom I had a meeting. She deflected responsibility to the new owners as they work in Mississauga. She tried to place blame on the previous owner as well. This was not relevant as my issue was with my current service not being done on time, the new owners' lack of rapport with their clients and inability to communicate that they were unable to meet my deadline.

She also complained that they were overwhelmed with personal tax returns and the staff had very little experience with personal filings. She could not tell me what the charges would be for filing my returns or what financial responsibility their company would take towards my late filing penalties and interest.

While I was in the office, the other staff members were searching for Mr Wash Car Wash's box of financials that had been lost. My meeting was also interrupted multiple times by the staff member's daughter who was at the office that day.

This experience was terrible, I took my file and left. I do not feel confident in their ability to prepare my return as they are 'overwhelmed' with work. I also felt that by leaving my financials with them I would be running the risk of it being lost.

I will be filing a complaint with CPA Ontario. I will also be seeking remuneration for all penalties and interest due to late filing.

Rob W.

Been going there as long as I have been filling taxes and always with good results... while Bob was running it to clarify. The new owners definitely won't be having return business from anyone in my family anymore. I brought in receipts for over 1000 dollars parking in the work year and he tells me I can just throw them out because nobody is eligible for that write-off now. Talk to coworkers, they got back over 200 from parking. The new owners offer no accountability for screwing me.

As well, filed my wife's taxes at the same time back in February... it's now mid May and nothing has come. Call them and ask what is going on and they say they screwed something up that prevented them from being able to efile. It's almost 900 dollars we should have gotten back some time ago! My wife is expected to go back and sign papers for a THIRD time. I am usually passive and would not review a company if it's just a mediocre experience, but this was the worst 250 dollars I have had to spend when, had I submitted my taxes through turbo tax we would have got the exact same return.

Oh but no worries, they offer 50 dollars off of next year.

Taxes aren't always as complicated as people think. Just run turbo tax rather than letting this place rip you off and provide a terrible customer experience.

Sharon D.

I used them for about 5 years when Bob was there and I had no complaints. I was upset that we were not notified of the ownership change the next time I went in to do my taxes. I also have US taxes and had come to an agreement for them but they never completed them. I called multiple times, emailed multiple times as well as I walked in one day - nothing! Please see so many of the reviews that discuss the lack of response from the new ownership as it is true. Their service is not anywhere near as good as it was under Bob's ownership.

Kate P.

New owners = Absolutely the worst customer service I have ever experienced in my life, by far. Do yourself a favor and go somewhere else! I have waited 6 weeks now for Pal to complete my US taxes, and after leaving him 12 messages with receptionists to give me an update, he finally called back saying he had ‘bigger’ clients to serve that has been taking up his time. I have been a client for 3 years and now with new owners, they are driving this place to the ground. I am so speechless at the lack of professionalism and customer service. 0 stars without a doubt

Sarah D.

I have been coming here for years while Bob ran the place. I came this year and now trying to give the new people there the benefit of the doubt filed my taxes with them. BIG mistake!

The person who spoke to us first could barley use the system and we watched in agony as he single finger typed our info in, stopped to ask his helper every few seconds where to click. When we asked a tax question to the lady helping him (he was not going to be any help) she said she only knows taxes in Quebec and that our tax rules are not the same so she cannot answer my question.

When the actual person came to complete our taxes, he barley acknowledged us or looked up which we found very rude. We have come very accustom to Bobs warm and inviting demeanor.

We finished the return and waited a couple weeks. I checked with revenue Canada to see what was taking so long and it showed "not received"
When i called the office they said there was an issue and our e-files had not been sent yet. After a couple more weeks... i got my return and my husband did not. Finally after a couple MORE weeks. He got half the amount that he was told he was getting.

So we asked the office and they advised we needed to submit more docs to CRA. As instructed we got the forms needed filled and dropped them off to Eggette. Because of my new founded trust issues... i called a week later to see if my adjustment was sent.. I have been getting the run around from them for weeks now and only today do i get a straight answer.. 10 calls later!

We miss you Bob. Unfortunately we will be shopping for a new tax service for next year. For $30.00 which is much less than what was charged at Eggett.. i could have bought turbo tax and screwed up my own taxes! and with a lot less headache.