Alyssa V.
1/5
Incentive Counseling was sought out and hired by my ex-spouseâs lawyer, (Paule Moore/ Seeger who is a convicted criminal) to facilitate supervised visits with my 2 year old daughter. I had hoped their service would provide a professional, neutral environment given the sensitive and high-conflict nature of our legal case. Unfortunately, that was not the reality.
Wendy, one of the staff members, missed a critical email from me that contained required documentation. I sent the form days in advance, yet she told my ex-spouseâs lawyer that she was still waiting on it. This error created unnecessary delays, legal fees and falsely suggested that I was being uncooperative ,which was simply not true.
The more serious problems began with Eileen, the assigned visitation supervisor. Coordinating with her was consistently difficult. She frequently changed the visitation plans at the last minute, often to accommodate the fatherâs preferences, with little regard for our childâs schedule or best interests. The father has a long, well-documented history of manipulation and abuse, which I shared with her, but Eileen appeared to disregard this entirely. Instead of remaining neutral, she clearly aligned herself with his narrative.
Most concerning of all, Eileen made numerous false statements in her visitation report. Her report did not accurately reflect the events of the visits and appeared to be written in a way that intentionally favored the father. In my view, this was not only biased and irresponsible but potentially damaging to the legal process. These reports carry serious weight in custody proceedings, and the lack of objectivity was alarming.
Even more troubling, Eileen's conclusions contradicted findings already made by multiple Supreme Court judges. She appeared to disregard established legal decisions, as if her personal opinions held more authority, a deeply inappropriate stance for someone in her position.
Custody and visitation services should be grounded in objectivity, professionalism, and a clear understanding of abuse dynamics, not shaped by personal bias or allegiance to one party. Instead of supporting a safe and fair process, Incentive Counselings involvement left me feeling misrepresented, dismissed, and ultimately undermined.
I strongly urge anyone dealing with a high-conflict or abusive custody situation to be extremely cautious before engaging with Incentive Counseling. My experience was marked by administrative failures, misrepresentation, and a complete lack of accountability.
