Family Matters Mediators and Counsellors - Thornhill, Ontario

nicole A.

Jennifer made a horrible experience into a pleasant surprising experience. My ex was unreasonable and unwilling, we fought for 3yrs to start this separation and Jennifer was the perfect mediator and was able to get the separation completed with no issues. Highly recommend you use family matters resolution.

Z T.

I have been seeking Jennifer’s insights, and her counsel proved invaluable. I found Jennifer’s experience and knowledge miraculous as she guided me in the right direction. Another strength of Jennifer’s is her commitment, patience, and generosity. She assists without expecting monetary gain but purely out of kindness. she is inspirational. I've referred Jennifer to others and will keep doing so.

Lana K.

Jennifer is fantastic! She took the time to understand our challenges and was there to support us when we needed quick solutions/resolutions.
She was fair and professional always. Thank you Jennifer.

Ailis H.

I’m very grateful for everything Jennifer did to make a highly emotional and very personal event easier on us and our family. From beginning to end, Jennifer guided us through issues while ensuring our agreement was thorough and fair to each party. Her expertises, knowledge and negotiation skills are second to none, I highly recommend Jennifer’s mediation services, she’s an asset to her industry.

Kat J.

I have been seeking Jennifer’s expertise over the last three years. I found Jennifer’s experience and Knowledge to be a peace of mind, as she guided me into the right direction. I also found another strength of Jennifer’s is her dedication and patience. I have recommended Jennifer to others and will continue to do so.

Helen Y.

Jennifer is absolutely a pleasure to work with. I have referred clients to Jennifer for mediation and parenting coordination. They all speak
very highly of her. We have consulted on several clients together. Jennifer is completely transparent, authentic, caring, detail oriented, knowledgeable and professional. She goes above and beyond for her clients. I always look forward to collaborating with Jennifer.

Daniel R.

Jennifer was very unprofessional.
-She would not allow me to take notes.
-She was very unorganized and consistently jumbled facts. She would reprimand me for something my ex did, confusing the details. It seems she does not prepare for these meetings (that cost $300 per hour)
-Jennifer created more conflict between my ex and I.
-Jennifer tried to alter our child support agreement (something my ex and I actually agreed on).
-My lawyer requested she resign. She did, but not before writing an email insulting me; highlighting her bias, and absolute mismanagement of facts which my lawyer artfully addressed in her reply.
-Jennifer was forced to refund the remainder of our retainers.

Overall it was a horrible experience.

Ernie S.

Jennifer brings a nuanced and measured approach, to what for many people is a highly emotionally charged discussion.

Throughout the process, Jennifer had been there, to not only guide us through complexities of the mechanics, but also finding ways to avoid either of us getting stuck in ‘hot button issues’. Very grateful - Jennifer is a huge support for us!