Bank of America (with Drive-thru ATM) - Houston, Texas

Fanle keumeni Leslie

J’ai pris un rendez à Bank of America et j’ai choisi d’être reçu par Alassane Gaye selon les revues que j’avais lu et sincèrement je n’étais pas dessus. Il était très professionnel, souriant, amical et attentif à mes demandes et questions. De plus patient parce que j’ai fait des petites erreurs et au lieu de se mettre en colère il m’a aidé sans froisser le visage. La cerise sur le gâteau est qu’il parle français donc j’ai eu droit à toutes mes explications en français. Merci Alassane ?
Merci Bank of America

EJ Graham

Is back could give them less than one star I would. One teller with several other people walking around watching as this one person slowly services up to nine people in line. He was slow. The line was long. None of the other bank employees seem to want to do anything about it. All of us in line disgusting. When I said something to one of the representatives her reply was well we have to be able to take a lunch. I told her there was no excuse for what was happening. Considering the recent issues with Bank of America and not being able to access your account other problems this is just ridiculous. I’m confident Bank of America can afford to staff their locations more appropriately business hours however, they choose not to. they’re not going to fix it time to look for a new bank. They just dont care. As for this specific branch, they need to close it down. There’s always a problem here.

Andy Snow

Quick Review - Do not go here if you are in a hurry. They deliberately under staff tellers and the drive through ATM machines will return 50% of the bills you try to deposit. The staff that is present is overall courteous at least. This location is so bad they have two entries in google maps for here to avoid people seeing their bad ratings.

Long Review - This has to be the least pleasurable place to go if you have banking needs. I deliberately drive farther to other locations to avoid it. Lets start with the good.

The Good - The staff is well trained and courteous. Even when dealing with the frequently angry customers they provide professional service. If you are a high end customer or investment banking client you can be seen nearly instantly with one of the 5-7 people in the small offices surrounding the lobby.

The Bad - They run one teller for normal customers. You will be surrounded by a lady who greets you and offers to do deposits if you have checks only, and 5-7 employees looking bored sitting in rooms around the lobby. There WILL be ONE teller helping customers. If you ask if they can add more cause the line here is regularly 5-10 people deep at all times, they will tell you the other person is on lunch break. They kept me in line waiting so long an hour passed and still no 2nd teller returned. So they will be courteous but not hesitate to lie to your face with a smile.

I tried to avoid this nightmare scenario by using the ATM. Sadly when trying to deposit cash in the ATM after making them all face the same direction and smoothed the bills out, it spits over half of them out every time. I added the spit out bills to a different stack and it took them but spit others out then. After 20 minutes trying to deposit cash I was forced to go inside the dreaded soul destroying lobby where another hour of my life was taken from me to compete my business. Fortunately I was fed lies while inside so left full.

Conclusion - If you are in a hurry and want to be honestly dealt with avoid this location. Staff my be courteous but they are not really honest or helpful and the ATM's which they will happily tell you about don't work.

Gigi Barahona

The security guard is very friendly and respectful, the best they've ever had.?

Tammi

Have stopped at this bank before. They work pretty swiftly. Staff is nice and friendly. Very clean and smells nice on the inside.

Deisy Diaz

Eduardo the bank teller was so sweet & very helpful. I get anxiety and didn’t want to say the amount I needed out loud so I wrote it on a piece of paper and he was so amazing followed my instructions! i needed two envelopes that’s exactly what he did I truly appreciate it him a lot.
Great service! Clean lobby! smells good! Lots of parking spot!

laurent izquierdo

Pesimo servicio!!! No respetan al cliente!! Llegas y los trabajadores hablando y no se interesan por detenerse y resolver tu inquietud! Prefieren hacerte esperar mientras ellos siguen hablando e incluso te dajen con la palabra 3n la boca para seguir hablando entre ellos..Nunca hay citas y no les interesa atraer mas clientes

i P

of all the worst location this one takes the cake. They have 1 teller and business clients teller lane was open until i show up and lady Dolnesha Figueroa says im not open. Convieniently put up the sign right after. well done BoA pls stay ridiculous and we business clients will leave soon to better business conforming banks