St. Catharines City Hall - St. Catharines, Ontario

JC L.

Nice facility. Nice old building. Lots of historical relics from the city around the building. Easily accessible for anyone. The staff here are friendly. They can help direct you to the area you need to inquire about. Call ahead to save some wandering. Parking can be difficult to find. Paid parking lot from 900am to 600pm. Event nights may have an attendant and you will have to pay on those days too.

kelly G.

THE CITY CLAIM CITIZENS FIRST. BULLSHIT. IVE CALLED 5 TIMES TO THE CITY AND TO THE MAJOR OFFICE FOR A LAZY ASSHOLE NEIGHBOR WHO WONT REMOVE SNOW OFF OF SIDEWALK. BUT HE CAN CLEAR THE FRONT GRASS TO PARK HIS TRUCK I. FRONT OF HOUSE. I HAVE PICTURES AND VIDEO OF THIS. WE HAVE A LOT OF OLD PEOPLE WHO WALK WITH CANE, WALKER, ETC. WATCHING THEM WALK ON SIDE OF ROAD MAKES ME SICK. SHAME ON CITY HALL FOR NOT PUTTING CITIZENS FIRST. LIERS

DaviesGarage

I give two stars because some of the people working here are very nice. My experience is this. I had an accident and the city never contacted me until 14 months later when I received a $6500 bill, which I was expected to pay within 30 days. Seems reasonable, right? No one contacted me about the damage, offered any suggestions as to how we can work something out, or anything like that. They waited 14 months to send me the bill & expected payment within 30 days. Truly a shame how this city is run, but they deserve the reputation they get. Don’t live here. We have moved.

Jossuha Z.

Very good service

Jora G.

While the departments at city hall were accessible, which is the reason for the second star, they simply did not like me for who I was. I was told if I bought a parcel of land in the city, the city would seize my property from me. Every point of micro aggression was displayed by various city staff members during my interactions with them. So far I have decided against investing in the city due to this reason.

gliz G.

Don't bother getting a permit here, it takes years and they reject it. They love to give a hard time to individuals who truly want to renovate their homes after many years. They have unrealistic expectations and think that regular folks have all the money in the world to renovate irrelevant details within a home that is not structured to have the irrelevant details in the first place. Also, full of nepotism. Shameful how our tax dollars go to these little punks. The ego illustrated by employees is disgusting as well. Please tone down the GOD complex! thank you very much! Have a happy new year!

Travel J.

The few times I have had dealings with City Hall, no matter the mayor, or latest administration, nothing changes.

I notified City Hall that I witnessed a disabled person on a scooter having to use a very busy Glendale Avenue in late-February because businesses hadn’t cleared their sidewalks. Despite a number of enquiries to their “Citizens First” line for an answer (they figure if they ignore you, you’ll eventually go away) My own councillor has also been trying to find answers.

Frankly, I find the attitude disgusting, inasmuch as this issue isn’t even about me, it’s about a disabled person forced to use Glendale Avenue on a busy Saturday afternoon in snow with cars swerving around them. It’s a wonder they weren’t hit.

City Hall doesn’t seem to think this important enough to address, but you’ll be sure to find the virtue signalling at high volume on social media, to mislead the public into thinking City Hall cares about its citizens.

I first enquired in late-February. It is now mid-April and I’m still awaiting some sort of acknowledgement that the businesses in question have been made aware that they should be clearing their sidewalks.

Different administration, same attitudes.

Update: Received letter by Canada Post from the mayor, dated April 24th. Apparently, "Citizens First messages to me were met with error messages after March 2," however, I received an auto-response on March 10th. At least the mayor looked into it, which is more than I can say for those in the Citizens First department.

Steph M.

The building department is awful- more than a month to call me in to clarify a” few things” . I was then requested to provide an additional drawing for more information even though I pointed out all the information they needed in the drawings provided. I went home drew up what was asked and returned the next day in person to deliver the document. 3 weeks later I received my rejection email with no reason why. The next day I was first in line at 830 am to get answers. The reasoning was pathetic and nitpicking. A simple 1500 dollar project has now cost so far. 3000 for a needed survey - 1200 for stamped drawings and whatever a variance may cost even though I have no neighbours and tied into a 40 year old sunroom . No wonder people don’t apply for permits it’s a headache and there are way too many opinions involved. Trying to improve a home can be stressful now multiply whatever you anticipate by 100