Jeffrey F.

Intake worker by the name of Naomi, took on my case, she called me and told me she had contacted the proper case workers and then Naomi asked me to call her back to set up an appointment with her, This was Dec 20th, 2024. I have called after the holidays and I still have not received a phone call. I called again because i ha e not heard anything in two weeks and left a voicemail and its now Feb and still have not received a phone call back that was by her request for me to call her. I feel ignored and that my situation is not important. People can get busy that is understandable, although not receiving a phone call back after over a month when she tells me to call her to set up an appointment regarding my situation and then not hearing anything at all. Very unprofessional! I should of at least received a courtesy call back. I am very hurt that my voice was heard and then ignored.

Amy V. E.

Legal Assistance Windsor helped me to get what I needed. Highly recommend to have representation for rental tribunal hearings. Unfortunately my lawyer was condescending when she spoke to me on the phone, seemed to make my simple case more complicated, and ignored my emails and phone calls, but the important aspect of helping me to stay in my apartment was achieved and all worked out great in the end. Perhaps I would have had the same achievement without representation.

haters L.

they guided me through the process for court. unfortunately i have to rep myself because of government guidelines but they did as much as possible to help me. they answer all my questions and are very patient. im thankful.

Honest R.

Mr Mason was great. There are limitations as to what they can do on your behalf, but considering the services are free, I am very pleased with my experience.

Laura

I have been trying to call this place for months and couldn’t get through to anyone because I have a hearing coming up and needed legal representation. I left a voicemail with Shelley Gilbert weeks ago and she never called me back! I leave a voicemail for the intake worker to see if there is anything they can do to even help me prepare, and she calls me back four days later. When I speak with the intake worker named Sara, she hung up on me! I asked to make a formal complaint and she hung up on me. Then I call back and their supervisor cannot even take my complaint. They told me to leave another voicemail. They also aren’t taking anymore clients and for hearings you need to book like months in advance. They won’t even talk to you. They need more student volunteers unless that’s some lie...This place is ridiculous and they should be helping people and all the receptionist can say is “I am so sorry you have been going through this all by yourself....”. In this community you have to do everything on your own and no one cares. I have done everything prior to this hearing by myself so I guess I am going to represent myself too. I have no one to come with me or support me at all. I did all of my own paperwork and everything. No one cares about anyone but themselves today. These people can’t even get back to anyone in a reasonable time and claim they are so “busy“. Meanwhile, all I could hear in the background as I waited for 10 minutes to be told no one can take my complaint was laughing and conversation.

Tried to get a hold of Shelley Gilbert, I guess she’s too busy exploiting a young woman who is a survivor of human trafficking for her own benefit and attention. She should be helping her HEAL. It happened to her not long ago and she’s pushing her to tell her story to every media outlet. She should be ashamed as a social worker!

John M.

Was told someone would contact me, no one did. I left several of messages. Its been months and still no one has reached back to me.

Wannita W.

They were fast and easy to work with for what I needed thank you to the great receptionist and Mason 🐱

Drina

They help with legal problems for free. It depends on which law student you get assigned to your case but in general they are good! Keep up the good work guys!!! Thank you for your service to the community!!!